( Right click on the Windows button to access device manager) Check in device manager, if the printer is listed there, please delete it. Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.).If the issue continues then perform a complete uninstallation and reinstallation of the printer drivers at the root level by following these steps: Then run HP print and scan doctor and check if the issue gets fixed by following instructions from this link: There is an associated YouTube video on how to do it.Then update the printer firmware also by following instructions from this link:.and follow instructions from the section “ Step 1: Reset the printer” Please perform a hard reset on the printer from this link.Did this happen after a recent software or Windows update?.To assist you with accurate information I would require more information regarding this: I will be really glad to assist you here.įabulous description and superb diagnosis of the issue before posting. I understand that you require assistance regarding issues with printing from your computer. Thank you for taking an interest in the HP community. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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